Returns

We really want you to be 100% stoked with your Instinct purchase; but if you’re not completely satisfied then you’re welcome to return it to us provided it’s within a 7-day period of receiving your order.

We’re also happy to refund any purchase provided that the product/s in question are returned in the same condition they were received in e.g. unworn with swing tags on.

When the package arrives back at our warehouse, the items are inspected before any refund is authorised. This process generally takes 1-2 working days to complete. If the refund is approved, you will receive an email confirming that your money is on its way.

The refund will be made to your original payment method or by EFT and can take 1-5 working days to process and may take an additional 2-3 working days to reflect in your account depending on who you bank with.

Several types of goods are exempt from being returned. We do not accept returns for certain sale items (where specified), gift cards and books.

The product/s must have been purchased on the Instinct South Africa online store.

Product returns are for online orders placed within South Africa only. We regrettably do not offer product returns on any orders that have been shipped internationally.

We reserve the right to accept or reject the return of any product/s that do not meet the requirements mentioned above or which we believe are not acceptable for return.

Returns Process:

  1. Contact our customer service team via the Contact page on our website.
  2. You must provide your order number, personal contact information and specify the product/s you wish to return.
  3. We will send you a returns form which you’ll need to print out and include in the package along with the product/s you are returning.
  4. Send the package to our returns address below using a courier of your choice. Please note that you are required to cover the full cost of shipping. 
  5. We also recommend that you request a proof of delivery so that we aren’t held responsible if your package doesn’t arrive.

Returns address: Instinct Head Office, 18/22 Cypress Drive, Glen Anil, Durban