Local Delivery
We deliver anywhere in South Africa.
All orders are despatched from our Durban North warehouse.
We offer free shipping on all online orders over R1000
We charge the following flat rates on orders under R1000*
- KZN Local: R50.00
- KZN Shorthaul: R85.00
- National: R85.00
- Regional: R150.00
- Outlying: R300.00
Automatic parcel tracking is available on all orders – all you need is your waybill number.
Delivery will take approx. 2-5 working days depending on the destination address and the time of day your order was received. If you have purchased an item online during a busy trading period such as Black Friday or an End of Season Sale, please be prepared for your delivery to take a bit longer than normal.
We do not ship any orders on weekends or public holidays.
If you don’t receive your package within 5 working days, please email us at orders@instinctsurf.co.za and we’ll follow up with our couriers straight away.
Terms and conditions may apply to certain products.
*Rates exclude VAT which is added separately at checkout.
All local shipments are powered by Fastway Couriers.
International Delivery
All international shipments are powered by DHL Express.
Rates are calculated at checkout and are based on an A3 parcel size up to a total weight of 2kg’s. This would be the equivalent of seven short sleeve T-shirts or products of similar size and weight.
If any orders do not fall within the 2kg parcel limit then any additional charges will be communicated to the Customer via email.
Our international shipping rates exclude any applicable sales taxes (or equivalent), customs duties and clearance charges, fuel surcharges, fines or interest thereon, and other government taxes imposed with respect to the provision of services, which shall be for the Customer’s account.
The Customer will be notified of any additional charges once the goods have arrived in the respective country. Any outstanding payments will be required prior to the goods being delivered to the address provided at checkout.
Delivery lead times are dependent on the destination country but should take between 3-10 working days on average.
Additional Charges
- Governmental and Regulatory Increases
Any additional governmental or regulatory practices, procedures, or regulations which result in increased costs to the appointed courier provider e.g. those enforced by IATA, will be passed on proportionately to the Customer upon thirty days written notice.
2. Emergency Situations
Instinct, through its appointed courier partner, reserves the right to apply surcharges to recover costs associated with temporary emergency situations beyond the courier partner’s control which could not be reasonably anticipated at the commencement of this Agreement. All such surcharges will be temporary and will apply in addition to the Rates. The Customer will receive an eight day’s prior written notice of any emergency surcharge, describing the reasons for such surcharge.